Your Rights and Responsibilities

your right to access personal health information

  • Clients/Patients have the right to access and/or obtain a copy of any personal information kept about them by our service however this information is still the property of Waminda.
     

Your Rights

  • Confidentiality of all records (except as provided by law) and all communications between you and the staff of Waminda.
  • To understand what information is held by Waminda and how it is stored. You have the option to view confidential information.
  • To receive an individual service tailored to your needs. 
  • Referral to other health and welfare services.
  • To seek a second opinion about your medical condition.


Your Responsibilities

As a client of Waminda we would like you to:

  • Be informed about services offered by Waminda.
  • Keep appointments or inform us if unable to attend.
  • Be responsible for your own decisions whilst being assisted by Waminda staff.
  • Not interfere with well-being or rights of other clients/patients. 
  • If you are not 100% satisfied, let us know.
  • Provide us with all feedback.

Complaints/ Suggestions/ Feedback Processes

  • If you are unhappy with the service you have received from Waminda you can write a complaint and send it to: The CEO, Waminda, PO Box 978, Nowra, NSW 2541 or place a suggestion in the suggestion box. 
  • When a client/patient indicates they would like to make a complaint, they will be asked if they would like to complete a Client/Patient Complaint form and or Witness Statement Declaration form.

  • Members of the public may notify the Australian Health Practitioner regulation agency (AHPRA) http://www.ahpra.gov.au  (AHPRA) about the conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA.
  • We welcome constructive feedback.  Suggestion boxes are provided at all offices and boxes are checked once a month.
  • Should you remain unsatisfied, you have the right to direct complaints to: New South Wales Health Services Commission PH: 1800 043 159 (Toll Free)