Your rights

People accessing the services of Warminda enjoy the rights as our clients. We want to provide you with the best possible service.

Your rights include:

• To receive a service based on your needs which is agreed to by you.

• To be informed of the types of personal information Warminda holds about you and the reasons for holding this information.

• Confidentiality and privacy of services you receive.

• Confidentiality of all records (except as provided for by Law) and all communications between you and the staff of the organization.

• Courteous, honest, respectful and punctual service.

• To be consulted about referral to other health and welfare services in the community.

• The option to view your relevant confidential records, as requested.

• To have any enquires answered immediately or within a reasonable time frame.

• Have an advocate to tell us what you want.

• The right to refuse to work with any students who are in placement at Waminda.